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Account locked after too many login attempts

Why a lock happens and how to get back in.

For your security, your account is temporarily locked after several failed login attempts in a row.

What to do

1. Wait a few minutes and try again — the lock lifts automatically.
2. Check Caps Lock is off and you’re using the correct email/mobile.
3. If you’re unsure of your password, reset it instead of guessing.

Still locked out after waiting? Contact support.

Related guides

• Create an account and start your free trial
• Log in with your email or mobile number
• Reset a forgotten password
• Change your password or email address
• Verify your login with an OTP
• Change language, timezone, and dark mode

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