WatsBizz Help Center

Step-by-step guides for everything in WatsBizz: connecting your WhatsApp device, sending your first bulk campaign, building AI chatbot flows, setting up drip sequences, managing your team inbox, WordPress/WooCommerce and GoHighLevel integrations, payments, invoices and billing.

Every article is written for non-technical users with exact steps.

Getting Started

• Getting started — A quick tour of the dashboard and the first three things to do.
• Understanding your dashboard — What you see on the home screen and how to get around.
• How it works: linking your WhatsApp number — You message through your own number, linked like WhatsApp Web.
• Install the app on your phone or desktop — Add the app to your home screen — no app store needed.
• How to contact support — Ways to reach us when you need a hand.

Devices

• Connect a WhatsApp device — Scan the QR code to link a WhatsApp number to your account.
• Monitor number health & Ban Risk — Keep your WhatsApp numbers healthy and avoid getting blocked.
• QR code won’t scan or keeps expiring — Fix problems linking a device by QR code.
• How many WhatsApp numbers can I connect? — Device limits depend on your plan.
• Keep your phone online for reliable delivery — Your linked phone must stay on and connected.
• Remove or replace a connected device — Disconnect a number or swap it for another.

Messaging

• Send a bulk messaging campaign — Reach many contacts at once with a personalised template.
• Set up DRIP message sequences — Automatically send a series of messages over time.
• Warm up a new WhatsApp number — Gradually build activity on a fresh number to reduce blocks.
• Create and use message templates — Save reusable messages with personalisation placeholders.
• Send a single message — Message one number — perfect for quick tests and one-off replies.
• Set up Quick Replies & auto-replies — Reply instantly with saved answers or automatic keyword responses.
• Manage opt-in and opt-out (unsubscribes) — Respect consent and automatically stop messaging people who opt out.
• View WhatsApp call logs — See call activity recorded on your connected numbers.
• Messages aren’t sending or are stuck — Work through the common causes of stuck or failed messages.
• How to avoid getting your number banned — Best practices to keep your WhatsApp number healthy.
• Format and personalise your messages — Use placeholders and WhatsApp text formatting.
• Send images, documents, and videos — Attach media to single messages, campaigns, and templates.
• Schedule messages for later — Send campaigns and sequences at the right time.
• Sending speed, delays, and limits — How speed and volume affect delivery and number safety.

Contacts

• Manage contacts and groups — Import, organise, and segment your audience.
• Create and manage WhatsApp groups — Create groups, add members, and message them from one place.
• Import contacts from a CSV file — Bring contacts in from a spreadsheet the right way.
• Phone number format and country codes — Get numbers in the right format so messages reach people.

Billing

• Plans, billing and upgrades — How subscriptions, renewals, and invoices work.
• Manage your profile and account — Update your details, password, plan, and invoices.
• Accepted payment methods — How you can pay for your subscription.
• How subscription renewals work — Renewals, reminders, and auto-pay explained.
• What happens when my plan expires — Access pauses until you renew — your data is kept safe.
• Download invoices and GST details — Get invoices for your records or accounts team.
• Apply a coupon or discount code — Redeem a promo code at checkout.
• My payment failed — what now? — Common reasons a payment fails and how to fix it.
• Refunds and cancellation — How to cancel and how refunds are handled.

Developers

• Use the REST API — Send messages programmatically with your API key.
• Connect integrations — Link API keys, GoHighLevel, Google Sheets, and WooCommerce.
• Create and manage API keys — Generate keys to use the REST API from your own apps.
• Sync data with Google Sheets — Connect a Google Sheet to move data in and out.

Affiliate

• Join the Affiliate Partner Program — Earn recurring commission by referring new customers.
• Your referral link and getting paid — Share your link and receive your commission.

Troubleshooting

• Troubleshooting: device keeps disconnecting — Common reasons a linked number drops and how to fix it.
• Fix the “Invalid or inactive API key” error — Resolve REST API authentication errors.
• The app won’t load or shows a blank screen — Quick fixes when the page won’t open.

Lead Generation

• Find leads with the Number Extractor — Pull business phone numbers from public listings into a contact group.

Automation

• Set up the AI Chatbot — Let an AI model answer incoming messages automatically.
• Build automated flows (Chatbot Flow) — Design guided, button-based conversations visually — no AI required.
• Connect GoHighLevel (GHL Automation) — Trigger WhatsApp messages from your GoHighLevel CRM.
• Get an AI API key for the chatbot — Connect an AI provider so the chatbot can reply.
• The AI chatbot isn’t replying — Troubleshoot a bot that has stopped responding.

Live Chat

• Use the Live Chat inbox — Chat with contacts in real time from a shared inbox.
• Manage conversations on the Kanban board — Organise chats into stages and drag them as they progress.
• Collect payments in chat — Send Razorpay payment links during a conversation and track them.
• Set an away / automatic reply — Reply automatically when you’re unavailable.

Lead Management

• Capture and manage Leads — Track potential customers in a built-in lightweight CRM.
• Manage your product catalog — Keep products handy to reference while chatting or billing.
• Customise your lead statuses — Define the pipeline stages your leads move through.
• Track leads on the Kanban board — See your whole pipeline and drag leads between stages.

Reports

• Read your messaging reports — See how your messages and campaigns are performing.

Blog

• Write and publish a blog post — Create, edit, publish and delete posts on your public blog — and what has to happen before Google sees a new one.

Account & Login

• Create an account and start your free trial — Sign up in a minute and explore on a free trial.
• Log in with your email or mobile number — Sign in using either your email or your registered phone number.
• Reset a forgotten password — Locked out? Reset your password in a couple of minutes.
• Change your password or email address — Update your sign-in details from your profile.
• Account locked after too many login attempts — Why a lock happens and how to get back in.
• Verify your login with an OTP — What to do when a one-time code is required.
• Change language, timezone, and dark mode — Personalise the app to your language, timezone, and theme.
• Is my data safe? Security and privacy — How your account and customer data are protected.

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