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Set up Quick Replies & auto-replies

Reply instantly with saved answers or automatic keyword responses.

Quick Replies save time two ways: insert a saved answer while chatting, or auto-reply when a message matches a keyword.

Create a Quick Reply

1. Open Quick Reply and click to add a new one.
2. Choose how it triggers:

• Auto-reply — responds automatically to incoming messages.
• Keyword — fires when a message contains (or exactly matches) words you set.

1. Add the keywords and choose the match type (contains or exact).
2. Write the response and save.

Saved replies also appear in Live Chat so agents can send them in one click.

Related guides

• Send a bulk messaging campaign
• Set up DRIP message sequences
• Warm up a new WhatsApp number
• Create and use message templates
• Send a single message
• Manage opt-in and opt-out (unsubscribes)

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