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My payment failed — what now?

Common reasons a payment fails and how to fix it.

Payments can fail for a few common reasons.

1. Check your card/UPI has sufficient funds and is enabled for online payments.
2. Complete any bank verification (OTP / 3‑D Secure) when prompted.
3. Try a different method (UPI, card, or net banking).
4. Disable VPNs/ad-blockers that can interrupt the payment window.

You don’t pay for a failed attempt: if your bank shows a debit for one, it’s normally reversed automatically by your bank or the payment gateway. If you were charged but the plan didn’t activate, contact support with the payment reference.

Related guides

• Plans, billing and upgrades
• Manage your profile and account
• Accepted payment methods
• How subscription renewals work
• What happens when my plan expires
• Download invoices and GST details

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