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Collect payments in chat

Send Razorpay payment links during a conversation and track them.

You can request money from a customer mid-conversation by sending a Razorpay payment link, then track it on the Payments screen.

Send a payment link

  1. In Live Chat, open a conversation.
  2. Create a payment link with the amount and a short note, and send it.

Track payments

The Payments page lists every link with its status: Awaiting, Paid, Partially paid, Expired, Cancelled, or Refunded. Statuses update automatically when the customer pays.

Note

Razorpay must be configured for your account before payment links work.

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