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Set an away / automatic reply

Reply automatically when you’re unavailable.

Let customers know you’ll get back to them with an automatic away message.

1. Open your auto-reply settings (in Quick Reply or Live Chat settings).
2. Turn on the away/auto-reply and write your message.
3. Optionally limit it to certain hours or a date range, then save.

Incoming messages then get an instant acknowledgement while you’re away.

Related guides

• Use the Live Chat inbox
• Manage conversations on the Kanban board
• Collect payments in chat

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