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The AI chatbot isn’t replying

Troubleshoot a bot that has stopped responding.

If the bot isn’t answering incoming messages, check these.

1. Is the chatbot enabled and attached to the right device?
2. Is the device Connected?
3. Is your AI provider key valid and in credit? An expired key or exhausted quota stops replies.
4. Do the chatbot’s rules/keywords match the incoming messages?

The Analytics tab helps you see whether messages are reaching the bot.

Related guides

• Set up the AI Chatbot
• Build automated flows (Chatbot Flow)
• Connect GoHighLevel (GHL Automation)
• Get an AI API key for the chatbot

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