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Messages aren’t sending or are stuck

Work through the common causes of stuck or failed messages.

If messages stay pending, fail, or don’t go out, work through these checks.

1. Check the sending device is Connected (Devices). Reconnect if it’s offline.
2. Confirm the recipient number includes the country code and is on WhatsApp.
3. Make sure you haven’t hit your plan’s monthly message limit.
4. Slow down — sending too fast can pause a campaign or risk a block.
5. Check Reports for failed counts and reasons.

Still stuck? Contact support with the campaign name and a screenshot.

Related guides

• Send a bulk messaging campaign
• Set up DRIP message sequences
• Warm up a new WhatsApp number
• Create and use message templates
• Send a single message
• Set up Quick Replies & auto-replies

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