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The agreement for using WatsBizz: plans and billing, acceptable use and consent rules, and what connecting a WhatsApp number to an unofficial client means for you.
Last reviewed: 1 September 2026
These terms are the agreement between you and Axiomatic Web Solutions Private Limited (“WatsBizz”, “we”, “us”), [registered office address], India, for use of the WatsBizz platform. By creating an account, or by using the service, you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.
Section 4 describes a real risk to any WhatsApp number you connect. Please read it before you connect a number your business depends on.
WatsBizz is a platform for sending and managing WhatsApp messages for business: bulk campaigns, drip sequences, an AI chatbot and flow builder, shared live chat, contact management and CRM, appointment booking, in-chat payment links, reporting, an API, and a WordPress and WooCommerce plugin. Features available to you depend on your plan.
You must be at least 18 and capable of entering a contract. Give accurate registration details and keep them current. You are responsible for everything that happens under your account, for keeping your password and API keys secret, and for the actions of any team member you invite. Tell us promptly if you think your account has been compromised. We may require verification of your identity, your business, or your ownership of a phone number.
Paid plans are billed in advance for the period shown at checkout. Prices are in Indian Rupees unless stated otherwise and are exclusive of GST and any other applicable tax, which is added at the prevailing rate. Payment is taken through the processor you select. Plans include messaging and other usage limits, shown on the pricing page and in your dashboard; we may apply fair-use limits to protect platform stability.
A free trial is offered at our discretion, currently for one day, and may be withdrawn or changed at any time. One trial per business.
Fees are non-refundable except where Indian law requires otherwise, or where we agree in writing. If we terminate your account for convenience — not for a breach by you — we will refund the unused portion of your current period. Failure to pay may result in suspension. We may change prices with at least 30 days' notice, effective from your next renewal.
This section matters more than any other, so it is written plainly.
WatsBizz is not affiliated with, endorsed by, sponsored by or certified by Meta Platforms, Inc. or WhatsApp. WhatsApp is a trademark of its owner and is used here only to describe compatibility.
WatsBizz connects to WhatsApp by linking your number as a companion device, in the same way WhatsApp Web does, using an unofficial client library. It is not the official WhatsApp Business Cloud API and we are not a Meta Business Solution Provider. It follows that:
Because of these risks, uptime, deliverability and continued availability of the WhatsApp connection are expressly excluded from any service commitment.
You may only message people who have agreed to hear from you. That means an opt-in you can evidence — a form, a checkout consent, a written request — not a list you bought, scraped, generated or copied. You must honour opt-out requests promptly, comply with TRAI regulations and any other applicable anti-spam, telemarketing and data protection law, and identify yourself truthfully as the sender.
You must not use WatsBizz to send spam or bulk unsolicited messages; to impersonate anyone; to send content that is unlawful, misleading, defamatory, obscene, hateful, or that infringes someone's rights; to promote fraud, gambling where prohibited, illegal financial schemes, counterfeit goods, illegal drugs or weapons; to distribute malware or phishing; to circumvent limits, resell access without authorisation, or reverse-engineer the platform; to test its security without our written permission; or to do anything that overloads or degrades it for others.
Sustained recipient complaints are grounds for suspension regardless of what consent you believe you had.
You keep ownership of your contacts, message content and other data you put into WatsBizz. You grant us the limited licence needed to host, process and transmit it in order to run the service. You are the data fiduciary for the people in your lists: it is your job to have a lawful basis, to give them the notice their law requires, and to answer their requests. We act on your instructions and handle this data as described in our Privacy Policy. If a recipient complains to us about your messages, we will identify you as the sender.
WatsBizz connects to WooCommerce, WordPress, GoHighLevel, payment processors and other services. Those are controlled by their providers, not by us. We are not responsible for their availability, their changes, or what they do with data you direct to them. Your use of them is governed by their terms.
We aim to keep WatsBizz available and to fix faults promptly, but we do not offer a guaranteed uptime commitment unless we have signed a separate agreement with you. We may carry out maintenance, and will try to schedule disruptive work outside business hours. Support is provided by email and WhatsApp during business hours. Features may be added, changed or withdrawn; if we withdraw something material to your use, we will give reasonable notice.
You may cancel at any time from your account or by contacting us; cancellation takes effect at the end of your current paid period. We may suspend or terminate your account if you breach these terms, if you do not pay, if your use puts the platform or other customers at risk, or if we are required to by law. Where circumstances allow, we will warn you first and give you a chance to put things right. Serious cases — unlawful content, fraud, sustained spam complaints — may be actioned immediately.
After termination you may ask us for an export of your data within 30 days. After that we delete it as described in our Privacy Policy.
The platform, its software, design and documentation belong to us and our licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is active. You may not copy, modify, distribute, sell or create derivative works from it, except where the licence of an open-source component we distribute permits. You keep all rights in your own content and trademarks. If you give us feedback, we may use it without obligation.
Each of us may learn non-public information about the other. Both of us agree to protect it, use it only for the purposes of this agreement, and not disclose it except to people who need it and are under similar obligations, or where the law compels disclosure.
To the fullest extent the law allows, WatsBizz is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that messages will be delivered, that your WhatsApp number will remain in good standing, or that the WhatsApp connection will continue to function. Nothing here excludes a liability that cannot lawfully be excluded.
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business or data, however caused. Our total liability for all claims in any 12-month period is limited to the amount you paid us for the service in the 12 months before the claim arose.
For the avoidance of doubt, and given section 4, this includes any loss arising from your WhatsApp number being restricted, blocked or banned, from messages not being delivered, or from WhatsApp changing or ending the functionality WatsBizz depends on.
You agree to indemnify us against claims, losses and reasonable costs arising from your content, your messages, your use of the service in breach of these terms or of any law, or your infringement of anyone's rights — including a claim brought by someone you messaged.
We may update these terms. For material changes we will give notice by email or in the dashboard at least 15 days before they take effect. Continuing to use WatsBizz after that means you accept them; if you do not, you may cancel and we will refund the unused portion of your current period.
These terms are governed by the laws of India. The courts at [city], [state] have exclusive jurisdiction, and both of us submit to them. Before starting proceedings, we each agree to try in good faith to resolve the dispute by discussion for 30 days after written notice.
If any provision is held unenforceable, the rest continues in force. A delay in enforcing a right is not a waiver of it. You may not assign this agreement without our written consent; we may assign it as part of a merger, acquisition or sale of assets. These terms, together with the Privacy Policy and the plan details shown at checkout, are the entire agreement between us on this subject.
Axiomatic Web Solutions Private Limited
[registered office address], India
Email: [email protected]
WhatsApp: +91 77040 50426
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