Home / WhatsApp marketing for e-commerce
Order emails go unread; a WhatsApp message from a number the customer recognises does not. For an online store, that difference shows up in three places — fewer "where is my order" tickets, more recovered carts, and fewer cash-on-delivery orders that get refused at the door.
The WordPress plugin (WatsBizz Connect) links your WooCommerce store to your WhatsApp number, so the events already happening in your store trigger messages without anyone copying order numbers by hand.
Once someone is replying, they should not have to go back to the site to buy. You can share a product catalogue in the chat and send a Razorpay payment link straight into the conversation, so an enquiry can finish as a paid order without leaving WhatsApp. Razorpay needs to be connected to your account for this.
Catalogue orders taken this way are a separate flow from your WooCommerce store: the customer picks items in the chat and chooses to pay online or by cash on delivery, and the order is recorded in WatsBizz rather than in WooCommerce.
Automation creates replies, and replies need somewhere to land. Incoming messages arrive in a shared inbox your team works from together, with a Kanban view for moving conversations through stages, saved quick replies for the questions that repeat, and roles so each person sees what they should.
An AI chatbot can take the first pass — answering "where is my order", opening hours or returns questions around the clock — and hand over to a person when it detects frustration or a question it should not answer.
Install the WatsBizz Connect plugin on your WordPress site, connect it to your account, link your WhatsApp number by scanning a QR code, and choose which WooCommerce events send a message. There is no Meta application or template approval step in between.
If your store is not on WooCommerce, the same events can be sent through the REST API or webhooks, and Google Sheets sync covers the simpler cases.
Yes. The WatsBizz Connect WordPress plugin hooks into WooCommerce order events, so confirmations, status updates and abandoned-cart reminders send automatically.
Yes. The plugin can message customers who left a cart behind, from your own WhatsApp number.
Yes — you can share a product catalogue and send a Razorpay payment link directly in the chat, so an enquiry can be completed without leaving the conversation. Razorpay must be connected to your account first; in-chat payment links are Razorpay-only.
Use the REST API or webhooks to send the same events from any platform, or Google Sheets sync for simpler setups.
Yes — messages send from your own WhatsApp number, the one you link to the platform.
See pricing or everything WatsBizz can do.